Frequently asked questions

You send us the vehicle details online — VIN, kilometres, condition — for a preliminary estimate. Our team reviews the details before any purchase offer and confirms any offer before we travel. If you accept an offer, we arrange pickup, sign the sale documents with you, and pay at pickup.

The online range is a preliminary estimate, not a firm purchase offer. A purchase offer confirmed by our team before travel holds as long as the vehicle and documents match the details you gave us. If something material turns up that you did not mention — undisclosed accident damage, a lien, a different trim — we tell you what it changes and why before anything is signed.

We pay securely when we collect the vehicle. If a lender must be paid, we confirm the payout arrangements and the amount payable to you before the sale.

The appraisal and pickup within our service area are free, and we charge no selling fee. If there is a loan or lease payout, we agree how it is settled and what remains payable to you before the sale.

Because those are asking prices, and they are retail. Selling privately means you absorb the time, the no-shows, the test drives, the inspection, the lien check, and the risk of a buyer coming back at you afterwards.

But lower is not automatic. It depends entirely on what you are driving. We price from the vehicle buying and export market, and that market does not value every vehicle the way a private buyer does.

Japanese vehicles — Toyota, Honda, Lexus, Subaru and others — can attract demand in the auction lanes. The effect on an offer depends on the model, condition and current market.

Trucks and SUVs get bid on by American export buyers as well as Canadian dealers. The exchange rate can affect that demand, but it does not guarantee an offer above the local private market.

Vehicles eight to ten years old and up, or vehicles with limited export or dealer demand, may suit a private sale. We can discuss that option with you.

It is supply and demand, and it moves week to week — which is why we price the vehicle in front of us instead of quoting a rule. If the private market really is the better route for your car, you will hear it from us.

We prepare and sign the sale and transfer documents with you at pickup. The transfer steps depend on the province and your situation; we explain any additional documents or steps before the sale.

Yes. We review the payout amount and the lender or leasing company’s requirements with you. If we agree on a purchase, we arrange the payout with the lender. We agree how any shortfall will be covered before completing the sale; any remaining equity is payable to you.

We consider non-runners and vehicles with accident history, high kilometres, mechanical problems or rebuilt titles. Tell us what is wrong so our team can review the vehicle before any purchase offer.

We are a mobile service, so you never need a street address: we come to you. Call or text us to arrange free pickup in our service area.

Yes. Our service area includes locations in Quebec and eastern Ontario — Montreal, Laval, the South Shore, Ottawa, Cornwall and Kingston among them. Pickup is free within our service area; contact us to confirm your location.

Start with the vehicle registration, government photo ID, both sets of keys if you have them, and the lender details if money is still owing. An estate, company-owned or leased vehicle may need additional documents; our team will confirm what applies.

None. Requesting an estimate is free and does not commit you to selling. You can take time to think. If you return later, we will review the details and confirm any purchase offer and its conditions again.